ATT U-verse - Not all it’s Cracked up to be
In my many dealings with technical support, ATT UVerse is most definitely the very worst. It might not get any worse unless hyenas answered the calls. I’d read various great ATTUverse reviews , I called for cable and internet service. They penciled me for set up 2 weeks later at midday.
So I took the day off to be at my house ( an adult over 18 must be home ). At 1 I called to find out the location of the installer. They repeatedly transferred me to another phone operator and after 1/2 hr, a rep advised me they didn’t have my correct street number so they had to reschedule me. I said, “You didn’t have the brains to call me ?” All he said with no emotion behind it was, “Sorry. We can move your date for a few weeks from now.” Say What ? Suddenly 7 days without any service turned into 4-5 weeks
Not happening. So I was on their butts daily
After 13 calls, hours listening to 80s music, a thousand transfers to people who kept shipping me back to the dept that transferred me in the first place, various hang ups whenever I begged for a real assistant, I finally got rescheduled to a few days later.
Guess what? No installation.
You know what, I’ve given up. FFS picket against Uverse with everyone else.
